frequently asked questions
Frequently asked questions

Caring for Your Carpet, Hardwood & Stone Floors

Our installation crews are experienced professionals who ensure that your flooring is supported with proper underlayment and secured correctly for long wear and safety. Here, we’ve assembled some of the most frequently asked questions fielded by our installers.

Hardwood Floors
Stone Floors

Know Your Carpets

Will I be able to see seams in my new carpet?
Seams show in almost all carpets and there is no such thing as a completely invisible carpet seam.  Seams are most likely to be visible in new carpet installed in homes without window treatments or furnishings, especially in areas with the greatest amount of light.  Seam visibility usually decreases with time, and with the reduction of light that occurs when furnishings are placed and window treatments have been installed.

Will you be able to see foot printing in my new carpet?
Foot prints are most likely to show on new carpet which has not yet been exposed to traffic and vacuuming and which has not yet recovered the moisture which was almost totally removed in the manufacturing processes.  Crushing and matting are visible to some extent in all carpets, especially on stairs (which are excluded from all warranties). This is caused by heavy and concentrated foot traffic and is not considered a manufacturing defect. It can generally be reduced by keeping your carpet free of dirt and grit and by frequent vacuuming with proper equipment.

My carpet looks like it needs a haircut is this normal?

In the months following installation, you may notice some shedding or sprouting. This is normal and will not affect the carpet’s life or beauty in any way. Shedding is when loose fibers become undone from carpets made with staple yarn. This is normal and subsides within a short time with vacuuming. Sprouting is when a single tuft extends beyond the carpet surface, usually along walls or at seams. Simply clip it off; do not pull.

Hardwood Floors

What do I need to do to prepare for my new flooring?
Before installation, please empty any closets that will be receiving new floor covering. Remove all items from underneath beds, bed coverings, lamps, knick knacks, glassware from china cabinets, books from book cases, all furniture, and mirrors and pictures on the wall. Please note that our installers can move your furniture for an additional fee. Disconnect all computers, stereos, TVs, VCR, DVD equipment, or any other electrical equipment. Please inform the installer of any wires that may be located under the carpet or along the baseboards or door casings. Check for cable connections under existing floor covering. (Please note you may have to get your cable company to remove or disconnect.)

Will there be dust?
Clean-up: The installers will make a post- installation inspection with you to guarantee your complete satisfaction. After the installation they will pick up all scrap materials. Surplus materials will be placed on your premises, where you request. Although we make every attempt to minimize dust in your home, this is a construction site and dust will remain. To minimize dust please cover or remove all items from the areas where flooring is to be installed. As this is a construction site expect to do an extensive cleaning after flooring is completed.  

How much variation will my hardwood have?

Every piece of wood in our hardwood floor is different from another.  This is apparent from the variance in grain and colour.  Wood is full of holes, like a sponge, and like a sponge it absorbs moisture. One piece of wood may have more/less grain than another piece, and therefore more/less holes. The more grain/holes, the more shrinkage/expansion with changes in humidity. From this we see the development of overwood, where some boards are slightly elevated over neighbouring boards. This uneven quality is apparent on a pre-finished floor immediately. Overwood will develop on a site-finished floor, through a couple of heating seasons. Overwood is not a defect.

Will the sun damage my new flooring?

Wood floors are subject to change in colour due to UV exposure and this is considered normal.  This can be minimized by installing window treatments

Will my hardwood floors squeak?

Hardwood floors can squeak; this is not a defect.  It can be caused by a couple of things: when walking over the hardwood boards the weight of a person can cause the boards to rub together or rub on a nail; another source of noise is the subfloor moving against the floor joists. This is not considered an installation defect but more so attributed to the movement/flex in the structure of the home. You can tell the difference.  If the squeak is in one or two strips, it’s likely that they are rubbing together. If the floor squeaks when you walk over an area that is 1 to 2 ft. wide, the cause is probably subfloor movement. Correcting a squeak caused by movement in the subfloor will require you to reattach the subfloor to the joists. This is best done by exposing the floor joists from below and screwing through the joist into the subfloor, but the resulting mess and repairs to the ceiling make this unattractive in most situations and is not done by Floors With Flair.

Where will they cut the hardwood?
Weather permitting, the installers will cut the hardwood outside the home. In extreme cold and rain, we request a garage be available; if that is not possible, the installers will section off a space inside the home. While our installers will make every attempt to minimize dust in your home, this is a construction site and dust will remain. To minimize dust please cover or remove all items from the areas where flooring is to be installed. As this is a construction site, expect to do an extensive cleanup after we complete the flooring.  

Stone Floors

Will my grout stain?

Grout is not stain proof.  There is an additive in the standard grout we use that gives you some stain resistance.  Epoxy grout will give you optimum stain proofing up to 80%; this is an upgrade option.  There are other products available to help with stain resistance that you can apply after you’ve allowed the grout to cure for approximately 10 days.